Philips and openDoctor Partner to Deliver Unprecedented Digital Front Door Experience in Radiology

PhilipsRoyal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, and US-based openDoctor announced a partnership to deliver an integrated radiology patient engagement platform that leverages openDoctor's real-time online appointment scheduling services as part of Philips' newly launched Patient Management Solution.

With the combined offering, Philips Patient Management Solution and openDoctor enable a transformation in patient radiology scheduling, contactless registration and automated communications and education, all from the convenience of any connected mobile device. The easy-to-use scheduling platform allows patients to select appointment slots that fit their busy schedules, while optimizing staff and location availability at the same time. Patients have the ability to complete intake questionnaires in advance and take advantage of last-minute reminders and wayfinding, relieving hospital staff of burdensome manual outreach tasks, and giving radiology staff more time to personalize care to individual patients.

Philips Patient Management Solution has already proved invaluable for healthcare institutions across a multitude of service lines. It has helped partners improve referral conversion efficiency by 30% [1], reduce no-shows by up to 45% [2], and improve patients’ knowledge of their medical conditions [3]. During the COVID-19 pandemic, the solution has been instrumental in screening patients for COVID-19 symptoms and helping practices institute contactless check-in processes to keep patients and staff as safe as possible during the restart of elective procedures.

"With patients becoming more active in their healthcare than ever before, openDoctor has built an impressive suite of access-to-care applications for radiology departments and imaging centers to help further enhance our Patient Management Solution, enabling us to bring fully integrated solutions to our customers and patients alike," said Kees Wesdorp, Chief Business Leader of Precision Diagnosis at Philips. "Better prepared staff and patients can result in a higher proportion of first-time-right scans and subsequent diagnoses, leading to better patient outcomes and improved departmental efficiencies."

"We are excited to partner with Philips in their commitment to redefine and revolutionize the radiology patient journey," said Joe Marino, CEO of openDoctor. "For years, health systems have been impeded by archaic, manual processes such as phone calls and paper-based systems that plague administration departments. Now more than ever, digital transformation and automation have been thrust forward to meet the needs of operating in the COVID environment. Our combined solution will provide a comprehensive patient engagement platform that meshes together the needs of patients and the needs of health systems in a seamless workflow."

The Philips Patient Management Solution is an integral component of Philips Radiology Workflow Suite designed to optimize radiology workflows to help improve patient and staff experience while enhancing clinical efficiency and operational excellence. The cloud-based solution enables modern communication between care providers and patients and serves as a digital liaison to prepare patients for their appointments, help them show up on time, and continue to follow care plan instructions long after their visit or procedure. The solution interoperates with the EMR and can send automated messages through SMS, e-mail, voice, and paper mailings, complementing existing IT and clinical workflows.

Philips is committed to integrating solutions from innovative partners into its open and interoperable platform. Patient management engagement is a key area for partner integration, building on Philips' previous collaborations with leading organizations integrating data, AI, and analytics solutions to support Philips growing ecosystem approach to benefit customers and the patients they serve.

About Royal Philips

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and well-being, and enabling better outcomes across the health continuum – from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2020 sales of EUR 19.5 billion and employs approximately 82,000 employees with sales and services in more than 100 countries.

About openDoctor

openDoctor is a cloud-based platform bridging the gap between complex scheduling environments of healthcare organizations and a consumer-friendly online experience. The openDoctor white labeled solution helps healthcare systems and radiology practices maximize patient engagement through real-time online scheduling, appointment reminders, digital registration, online payments and other digital tools.

1. Feng A, Elias J, Hart K, Roberts P, Laskowski K. Automated Patient Navigation Platform Increases Referral Conversion for Surgical Consultations. Paper presented at: Connected Health Conference 2018; Boston, MA.
2. Solonowicz O, Stier M, Kim K, Kupfer S, Tapper E, Sengupta N. Digital Navigation Improves No-Show Rates and Bowel Preparation Quality for Patients Undergoing Colonoscopy: A Randomized Controlled Quality Improvement Study. J Clin Gastroenterol. 2021 Jan 20. doi: 10.1097/MCG.0000000000001497. Epub ahead of print. PMID: 33471486.
3. Ma Y, Zeiger J, McKee S, et al. Double-blinded randomized controlled trial to evaluate a multimedia surgical care tour in improving patient satisfaction and knowledge after functional endoscopic sinus surgery. International forum of allergy & rhinology. 2019;9(3):286-291.

Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Most Popular Now

AI could Improve Heart Attack Diagnosis …

An algorithm developed using artificial intelligence (AI) could soon be used by doctors to diagnose heart attacks with better speed and accuracy than ever before, according to new research from...

New Algorithm can Predict Diabetic Kidne…

Researchers from Sanford Burnham Prebys and the Chinese University of Hong Kong have developed a computational approach to predict whether a person with type 2 diabetes will develop kidney disease...

AI Predicts Future Pancreatic Cancer

An artificial intelligence (AI) tool has successfully identified people at the highest risk for pancreatic cancer up to three years before diagnosis using solely the patients’ medical records, according to...

AI Voice Coach Shows Promise in Depressi…

Artificial intelligence (AI) could be a useful tool in mental health treatment, according to the results of a new pilot study led by University of Illinois Chicago researchers. The study...

ChatGPT Passes Radiology Board Exam

The latest version of ChatGPT passed a radiology board-style exam, highlighting the potential of large language models but also revealing limitations that hinder reliability, according to two new research studies...

Scientists develop AI tool to predict Pa…

Scientists from UNSW Sydney with collaborators at Boston University have developed a tool that shows early promise in detecting Parkinson’s disease years before the first symptoms start appearing. In research published...

Better than Humans: AI in Intensive Care…

In the future, artificial intelligence (AI) will play an important role in medicine. In diagnostics, successful tests have already been performed: for example, the computer can learn to categorise images...

Could Online Gaming Social Networks Have…

For millions of Americans playing some type of video game is a daily occurrence. Games can be a welcome form of entertainment and relaxation for many, and the internet can...

Siemens Healthineers Opens State-of-the-…

Siemens Healthineers has opened its new Education & Development Center (EDC) in Erlangen. The open-plan building offers space for the currently 240 trainees and integrated degree program participants in Erlangen...

Siemens Healthineers Invests 80 Million …

Siemens Healthineers is building a new factory in Forchheim for the cultivation of crystals for semiconductor production. The total investment amounts to 80 million euros. The new factory is expected...

Orion Health Welcomes New Sales Director…

Orion Health has appointed a new sales director for Scotland. Gabriel Radford, who has a background in business development for companies working with health, social care, and local government, will...

AI Tool Outperforms Human Emergency Call…

A team of researchers from Denmark have developed a new artificial intelligence (AI) framework to address the number of strokes that go unrecognised by human emergency call handlers.(1) The framework...