As the Germany Implementation / Delivery Manager you will steward our customers from the point of signing a contract through to onboarding their first patients and beyond. Once you have expertly guided the customer through the initial project to the point of safely caring for patients on a virtual ward you will then look to refine and optimise the installation as well as roll out further pathways and upgrades. In this role, you will also help us with all manner of operational set-up tasks in Germany.
This role includes elements of project management, customer success, and implementation management. Exactly which of these roles you have prior experience in is secondary to being a driven, intelligent, and hardworking contributor ready to roll up your sleeves and get stuck in. Our service is continually evolving and developing and as the implementation expert you will be on the front line, identifying - and often delivering - improvements for patients, clinicians, and Trusts.
If you are a natural organiser and collaborative manager looking to take on responsibility and contribute to the evolution of a team then this role would be an excellent fit.
- Have native or native-equivalent German, and professional fluency in English
- Experience managing complex projects in the German Health Market
- Have significant experience in stakeholder management and building successful client relationships
- Have strong skills in fundamental office tools (Word, Powerpoint, Excel)
- Be strong communicators adept at building relationships and collaborating across organisations
- Be self-motivated problem solvers
Nice to have
- Have previous experience in project management, implementation management, or PMO
- Have experience in a start-up
- Have previously worked in the healthcare sector and/or in enterprise-level SaaS implementation
- Are familiar with project management tools and software such as Jira Work Management, MS Project, Asana
How we workWe empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.
Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.
Our team is remote first with offices in London and Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.
We have an employee equity pool that you can be part of so that as the company continues to grow you'll have a share in its success.
About DocclaWe're Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.
Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it's a win-win.
We are a young company with big aims and a lot of momentum. In the summer of 2022 we raised $18M in an oversubscribed A round led by General Catalyst, a top tier global VC fund and have gone from strength to strength since: we've won a series of large multiyear NHS contracts, extended 100% of our existing client contracts.
This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.
We're solving real problems for patients and health systems. we're looking for dedicated people with a passion for healthcare.