Tunstall Response has received a top industry accreditation as a result of the high quality of telecare monitoring and support it provides thousands of older and vulnerable people in the UK.
The Doncaster-based telecare monitoring centre has received the 2009 Telecare Code of Practice, an accreditation awarded by the Telecare Services Association (TSA), which reflects the highest quality of service delivered by UK providers.
The Telecare Code of Practice is a nationally recognised and independently assessed accreditation, which was devised in conjunction with UK government departments including the Department of Health.
Chris Dodd director of Tunstall Response said: "Tunstall Response and our team of highly trained operators provide vital, often life-saving support to older people and those with care needs across the country, 24 hours a day, 365 days a year.
"This accreditation is recognition of high level of service we provide to individual customers, local authorities, social services and housing associations, and of our commitment to continually improve the way we work.
"We have taken proactive steps to obtain the 2009 Code of Practice, ensuring we have the right technology and procedures in place, along with intensive staff training, in order to deliver the very best in telecare monitoring and support."
An independent audit at Tunstall Response confirmed that all aspects of service provision, from the quality of call handling and monitoring and speed of response, through to staff training and the use of the latest monitoring technology, were of the high standard needed to achieve the 2009 accreditation for telecare monitoring.
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- Tunstall's Profile
About Tunstall Response
Tunstall's monitoring centre is known as Tunstall Response and currently provides telecare monitoring services to over 100,000 people in the UK, working with local authorities and health and social care professionals. Its highly trained and dedicated staff are on hand 24 hours a day to answer alarm calls no matter what the circumstance. Details of the service user are instantly displayed on the operator's computer screen, enabling them to take the most appropriate action to ensure the safety of the user. This may include contacting local key holders, family members, doctor or the emergency services. They receive calls covering just about every possible circumstance and each time they will gladly deal with the request in a professional and friendly manner.
The monitoring centre regularly deals with a wide variety of calls, including users who have:
- Become unwell and require assistance
- Received a suspicious or unexpected visitor at the door
- Had an accident in the home such as a trip or fall
- Expected a carer to visit
- Needed someone talk to and require reassurance