When computed tomography systems call...

SIEMENSSiemens Medical Solutions is one of the first manufacturers of medical systems worldwide to implement an internationally valid information security management system (ISMS) for the remote service of medical devices. This has been certified by TÜV Süd in Germany according to the international standard ISO 27001.

When a red light flashes at the Siemens Medical Solutions Service Center in Erlangen, the customer service engineers know that somewhere in the world the X-ray tube in a computed tomography system needs to get replaced. Siemens is able to detect this situation through its Siemens Remote Service (SRS) platform. Worldwide, thousands of medical systems are connected to the Med SRS platform – primarily via VPN connections (Virtual Private Networks), which are secure virtual data tunnels between two points. The data transmission technology and associated business processes at Siemens have to meet high requirements in accordance with internationally recognized information security management systems.

The task of Siemens Remote Service is to detect warning or problem messages from imaging systems as early as possible. At present, experienced service specialists proactively monitor more than 15,000 systems daily and can immediately initiate corresponding measures. As soon as the system is started at the customer site, it can automatically send messages to the service center via the secure Siemens Med remote platform. As a result, potential deviations or incidents are detected early as "events", enabling malfunctions to be prevented.

Information and data security are crucial decision-making criteria for customers in the medical sector. With this certification, Siemens has shown that information security and data protection have top priority, when operating a highly-complex remote maintenance infrastructure. Siemens demonstrated to the TÜV auditors an effective information security management system (ISMS) that meets all requirements with respect to availability, confidentiality, integrity, and connectivity. "SRS is the basis and key technology for a proactive approach to the service business," said Dr. Wolfgang Heimsch, the head of Customer Services at Siemens Medical Solutions. "And we intend to expand our cutting edge role in this area."

About Siemens Medical Solutions
Siemens Medical Solutions is one of the world's largest suppliers to the healthcare industry. The company is known for bringing together innovative medical technologies, healthcare information systems, management consulting, and support services, to help customers achieve tangible, sustainable, clinical and financial outcomes. Recent acquisitions in the area of in-vitro diagnostics – such as Diagnostic Products Corporation and Bayer Diagnostics – mark a significant milestone for Siemens as it becomes the first full service diagnostics company. Employing more than 41,000 people worldwide and operating in over 130 countries, Siemens Medical Solutions reported sales of 8.23 billion EUR, orders of 9.33 billion EUR and group profit of 1.06 billion EUR for fiscal 2006 (Sept. 30). Further information can be found by visiting http://www.siemens.com/medical

Most Popular Now

AI Distinguishes Glioblastoma from Look-…

A Harvard Medical School–led research team has developed an AI tool that can reliably tell apart two look-alike cancers found in the brain but with different origins, behaviors, and treatments. The...

AI Body Composition Measurements can Pre…

Adiposity - or the accumulation of excess fat in the body - is a known driver of cardiometabolic diseases such as heart disease, stroke, type 2 diabetes, and kidney disease...

AI can Strengthen Pandemic Preparedness

How to identify the next dangerous virus before it spreads among people is the central question in a new Comment in The Lancet Infectious Diseases. In it, researchers discuss how...

'Future-Guided' AI Improves Se…

In the world around us, many things exist in the context of time: a bird’s path through the sky is understood as different positions over a period of time, and...

New AI Tool Scans Social Media for Hidde…

A new artificial intelligence tool can scan social media data to discover adverse events associated with consumer health products, according to a study published September 30th in the open-access journal...

Yousif's Story with Sectra and The …

Embarking on healthcare technology career after leaving his home as a refugee during his teenage years, Yousif is passionate about making a difference. He reflects on an apprenticeship in which...

AI Tool Offers Deep Insight into the Imm…

Researchers explore the human immune system by looking at the active components, namely the various genes and cells involved. But there is a broad range of these, and observations necessarily...

New Antibiotic Targets IBD - and AI Pred…

Researchers at McMaster University and the Massachusetts Institute of Technology (MIT) have made two scientific breakthroughs at once: they not only discovered a brand-new antibiotic that targets inflammatory bowel diseases...

New AI Tools Help Scientists Track How D…

Artificial intelligence (AI) can solve problems at remarkable speed, but it’s the people developing the algorithms who are truly driving discovery. At The University of Texas at Arlington, data scientists...

Study Finds One-Year Change on CT Scans …

Researchers at National Jewish Health have shown that subtle increases in lung scarring, detected by an artificial intelligence-based tool on CT scans taken one year apart, are associated with disease...

Highland to Help Companies Seize 'N…

Health tech growth partner Highland has today revealed its new identity - reflecting a sharper focus as it helps health tech companies to find market opportunities, convince target audiences, and...