Adults don't Trust Health Care to Use AI Responsibly and without Harm

A study finds that 65.8% of adults surveyed had low trust in their health care system to use artificial intelligence responsibly and 57.7% had low trust in their health care systems to make sure an AI tool would not harm them.

The research letter was published in JAMA Network Open.

Adults who had higher levels of overall trust in their health care systems were more likely to believe their providers would protect them from AI-related harm.

The letter, authored by Jodyn Platt, Ph.D., of the Department of Learning Health Sciences at University of Michigan Medical School and Paige Nong, Ph.D., of the University of Minnesota School of Public Health comes from survey of a nationally representative sample of adults from the National Opinion Research Center's AmeriSpeak Panel from June to July 2023.

Additional insights include that female respondents were less likely than male respondents to trust their health care systems to use AI responsibility.

Health literacy or AI knowledge were not associated with trust in AI, suggesting that building trust in the use of AI will require meaningful engagement.

The authors note that future research should look at trust over time and with increased familiarity with AI.

Furthermore, health systems that adopt AI should increase or improve their communication about the tools used in patient care.

Nong P, Platt J.
Patients' Trust in Health Systems to Use Artificial Intelligence.
JAMA Netw Open. 2025 Feb 3;8(2):e2460628. doi: 10.1001/jamanetworkopen.2024.60628

Most Popular Now

Philips Foundation 2024 Annual Report: E…

Marking its tenth anniversary, Philips Foundation released its 2024 Annual Report, highlighting a year in which the Philips Foundation helped provide access to quality healthcare for 46.5 million people around...

New AI Transforms Radiology with Speed, …

A first-of-its-kind generative AI system, developed in-house at Northwestern Medicine, is revolutionizing radiology - boosting productivity, identifying life-threatening conditions in milliseconds and offering a breakthrough solution to the global radiologist...

Scientists Argue for More FDA Oversight …

An agile, transparent, and ethics-driven oversight system is needed for the U.S. Food and Drug Administration (FDA) to balance innovation with patient safety when it comes to artificial intelligence-driven medical...

New Research Finds Specific Learning Str…

If data used to train artificial intelligence models for medical applications, such as hospitals across the Greater Toronto Area, differs from the real-world data, it could lead to patient harm...

Giving Doctors an AI-Powered Head Start …

Detection of melanoma and a range of other skin diseases will be faster and more accurate with a new artificial intelligence (AI) powered tool that analyses multiple imaging types simultaneously...

AI Agents for Oncology

Clinical decision-making in oncology is challenging and requires the analysis of various data types - from medical imaging and genetic information to patient records and treatment guidelines. To effectively support...

Patients say "Yes..ish" to the…

As artificial intelligence (AI) continues to be integrated in healthcare, a new multinational study involving Aarhus University sheds light on how dental patients really feel about its growing role in...

Brains vs. Bytes: Study Compares Diagnos…

A University of Maine study compared how well artificial intelligence (AI) models and human clinicians handled complex or sensitive medical cases. The study published in the Journal of Health Organization...

'AI Scientist' Suggests Combin…

An 'AI scientist', working in collaboration with human scientists, has found that combinations of cheap and safe drugs - used to treat conditions such as high cholesterol and alcohol dependence...

Start-ups in the Spotlight at MEDICA 202…

17 - 20 November 2025, Düsseldorf, Germany. MEDICA, the leading international trade fair and platform for healthcare innovations, will once again confirm its position as the world's number one hotspot for...