HCA International uses Nuance's Speech Recognition Solution for Healthcare

Nuance Communications, Inc.Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech solutions, announced that its SpeechMagic technology has been rolled-out at 12 sites of HCA International, central London's premier healthcare facility. SpeechMagic is one of Nuance's healthcare speech recognition solutions geared towards integrated information capturing networks typically found in larger departments, hospitals and healthcare systems.

Integrated into Euromed's MedSpeech reporting solution, SpeechMagic has reduced average report creation times from 24 hours to two hours and 40 minutes. Adoption levels among radiologists surpassed the initial goal of 60% by the end of the project: with two-thirds of the roll-out complete, more than 96% of the dictations are already processed through speech recognition.

"The surprisingly high adoption level means that the profiles are good, that reports are turning around faster and that integration is optimal," said Kaye Bonython, Imaging Informatics Programme Manager at HCA International. "This is even more surprising, as we had to deal with concerns. People had negative past experience with speech recognition and they thought it would result in too much time added to their reporting schedule. But the initial negative thoughts simply vanished once radiologists saw that the technology had progressed to a state where it could really improve the timing."

HCA places great importance on customer satisfaction. Providing timely reports to patients is extremely important to patient management. "Many patients come to have an imaging procedure prior to their meeting with an outpatient consultant. They want to have the image done immediately, get the report and leave. There is no doubt that speech recognition has improved patient service - they know their consultant can base decisions on both - the right image and the right report. We give them a higher level of confidence," said Kaye Bonython.

HCA conducts 330,000 radiology examinations per year. The 160 radiologists serve approximately 5,000 referring physicians. To ensure seamless system roll-out, HCA involved senior physicians to lobby for speech recognition. Significant resources were allocated to training, including a champion at every site for first line support. A minimum of three one-to-one training sessions of three hours each were conducted for every user, to reduce initial reluctance and build confidence - as users not only had to get used to speech recognition, but also to the new digital recording hardware.

HCA's decided on SpeechMagic after six-week long pilots of three products, which had been fully integrated into the organization's Picture Archiving and Communications Systems (PACS) to address potential implementation issues prior to the actual roll-out. The reward was a hassle-free, user-friendly switch to speech recognition across the entire organization.

Nuance's Healthcare Solutions - used by more than 3,000 hospitals and 250,000 physicians - provide a comprehensive family of speech-driven clinical documentation and communication solutions that enable healthcare provider organizations to reduce operating costs, increase reimbursement, and enhance patient care and safety. Nuance has recently acquired Philips Speech Recognition Systems (PSRS) and the SpeechMagic technology from Royal Philips Electronics. PSRS' solutions such as Speechmagic are now an integral part of Nuance's healthcare portfolio of proven, speech-enabled clinical documentation and communication solutions.

Related news article:

About Nuance Communications, Inc.
Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services. For more information, please visit www.nuance.com.

Most Popular Now

AI Catches One-Third of Interval Breast …

An AI algorithm for breast cancer screening has potential to enhance the performance of digital breast tomosynthesis (DBT), reducing interval cancers by up to one-third, according to a study published...

Researchers Create 'Virtual Scienti…

There may be a new artificial intelligence-driven tool to turbocharge scientific discovery: virtual labs. Modeled after a well-established Stanford School of Medicine research group, the virtual lab is complete with an...

From WebMD to AI Chatbots: How Innovatio…

A new research article published in the Journal of Participatory Medicine unveils how successive waves of digital technology innovation have empowered patients, fostering a more collaborative and responsive health care...

AI also Assesses Dutch Mammograms Better…

AI is detecting tumors more often and earlier in the Dutch breast cancer screening program. Those tumors can then be treated at an earlier stage. This has been demonstrated by...

RSNA AI Challenge Models can Independent…

Algorithms submitted for an AI Challenge hosted by the Radiological Society of North America (RSNA) have shown excellent performance for detecting breast cancers on mammography images, increasing screening sensitivity while...

AI could Help Emergency Rooms Predict Ad…

Artificial intelligence (AI) can help emergency department (ED) teams better anticipate which patients will need hospital admission, hours earlier than is currently possible, according to a multi-hospital study by the...

Head-to-Head Against AI, Pharmacy Studen…

Students pursuing a Doctor of Pharmacy degree routinely take - and pass - rigorous exams to prove competency in several areas. Can ChatGPT accurately answer the same questions? A new...

NHS Active 10 Walking Tracker Users are …

Users of the NHS Active 10 app, designed to encourage people to become more active, immediately increased their amount of brisk and non-brisk walking upon using the app, according to...

New AI Tool Illuminates "Dark Side…

Proteins sustain life as we know it, serving many important structural and functional roles throughout the body. But these large molecules have cast a long shadow over a smaller subclass...

The Human Touch of Doctors will Still be…

AI-based medicine will revolutionise care including for Alzheimer’s and diabetes, predicts a technology expert, but it must be accessible to all patients. Healing with Artificial Intelligence, written by technology expert Daniele...

Deep Learning-Based Model Enables Fast a…

Stroke is the second leading cause of death globally. Ischemic stroke, strongly linked to atherosclerotic plaques, requires accurate plaque and vessel wall segmentation and quantification for definitive diagnosis. However, conventional...

Brain Imaging may Identify Patients Like…

By understanding differences in how people’s brains are wired, clinicians may be able to predict who would benefit from a self-guided anxiety care app, according to a new analysis from...