Allscripts U.K. Client Gloucestershire Hospitals Achieves Successful Go-Live with E-Observations Solution Amidst COVID-19 Pandemic

AllscriptsGloucestershire Hospitals NHS Foundation Trust, located in the United Kingdom, has successfully gone live with the latest addition to its Allscripts electronic health record, despite the ongoing novel coronavirus outbreak.

The Trust decided to deploy the Sunrise EHR as a 'clinical wrap' around its existing patient administration system last year and went live with nursing documentation and risk assessments just five months later.

On March 17, 2020, the Trust added the e-observations functionality, which includes automatic calculation of NEWS2, the national early warning score designed to pick up patients at risk of deterioration. The implementation of NEWS2 is immediately helping the Trust manage patients during the COVID-19 outbreak. Gloucestershire Hospitals has also added icons to its patient tracking board to identify patients with COVID-19 and made results available through the system.

"At a time when we were in the midst of COVID-19 planning, I was unbelievably proud of our nursing staff for their impressive implementation of e-observations and commitment to making it work. This has been good for our patients and good for our clinical teams," said Professor Steve Hams, the Trust’s Director of Quality and Chief Nurse.

"We knew that moving patient observations to Sunrise EHR would bring huge benefits in our two acute hospitals and had planned our launch for March. So when the COVID-19 pandemic hit the UK, we needed to make a quick decision about whether or not to go ahead. We held our nerve and put extra staff on our wards to make sure we got this right, at a challenging time for our hospitals," said Mark Hutchinson, executive CDIO.

"Having e-observations in place has proved essential in managing our patients during the coronavirus pandemic. Our acute care response teams are able to manage caseloads, senior nursing staff can use the data to manage staffing deployment, and we’re able to track the numbers and locations of patients who are being supported by oxygen."

The Allscripts U.K. team has moved fast to support Trusts like Gloucestershire Hospitals that want to proceed with go-lives that will help their staff and patients through the pandemic. It has created a Go-Live Virtual Office with a 24/7 virtual meeting room with voice and video capability, structured documents and screen sharing tools.

The office is connected to a floorwalking messaging app, so team members can be aware of issues as they are identified on wards and clinics, before they are logged into help-desk systems.

For the Gloucestershire Hospitals go-live, the virtual office was staffed with a wide range of team members based in different countries around the globe, so the Trust team could visit at any time.

"As NHS acute Trusts begin to deal with more and more people with COVID-19, the flexibility of Sunrise is proving to be a key tool for helping them to identify and manage these patients," said Richard Strong, Allscripts Managing Director, EMEA. "It was a brave decision for Gloucestershire Hospitals NHS Foundation Trust to introduce new functionality to record patient observations and escalate the management of deteriorating patients amid the huge organizational change required to prepare for the pandemic. But it was absolutely the right decision, and one Allscripts was determined to support. We moved rapidly to new ways of working to fully support go-lives 24/7, without risking the health of our staff, NHS staff or patients by undertaking traditional support and floor-walking activities. We were already moving toward this way of working before the COVID-19 shutdown, but we accelerated our schedule to push through remote working in time for the Gloucestershire Hospitals go-live. We are now using these tools to support other NHS customers that want to go-ahead with functionality that will help them, their staff and patients at this exceptionally difficult time."

About Allscripts

Allscripts (NASDAQ: MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of Health™. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations.

Most Popular Now

AI can Detect COVID-19 in the Lungs Like…

A University of Central Florida researcher is part of a new study showing that artificial intelligence can be nearly as accurate as a physician in diagnosing COVID-19 in the lungs. The...

Liverpool John Moores University Gives S…

Liverpool John Moores University is to use Better's OPENeP electronic prescribing and medicines administration solution to teach nursing and pharmacy students about modern prescribing practices. The university and the company have...

Putting Virtual Rehab for Stroke Patient…

Researchers at the University of East Anglia have been putting virtual reality rehabilitation for stroke survivors to the test. They have created a new gaming platform which uses low cost...

An App Monitors Cancer Patients' Health …

Close2U, an electronic device application, has been developed by researchers at the Complutense University (UCM) and the University of Zaragoza (UZA) to monitor cancer patients' physical and mental health using...

FDA Launches the Digital Health Center o…

Today, the U.S. Food and Drug Administration announced it is launching the Digital Health Center of Excellence within the Center for Devices and Radiological Health (CDRH). The launch of the...

Tampa General Hospital Announces Strateg…

Tampa General Hospital (TGH) and Royal Philips (NYSE: PHG, AEX: PHIA), a global leader in health technology, today announced they are creating a long-term strategic partnership designed to keep Tampa...

New Research Reveals Impact of COVID-19 …

Hospitals face new demand for virtual visiting, and more patients are confident they don't always need to see a doctor in person, as the use of remote technologies rise. But...

Black Country Pathology Services Deliver…

Black Country Pathology Services has pushed ahead with a major initiative to create a laboratory network to serve four trusts and delivered a successful go-live for its CliniSys laboratory information...

Highland Marketing Resilient through COV…

Highland Marketing, a full-service agency for health tech marketing, PR and communications, is recruiting three new account team members to support clients and growth. This is despite the economic and...

North Bristol NHS Clinicians Go Live in …

North Bristol NHS Trust has successfully and safely fast-tracked the roll out of a series of digital tools to clinicians to help in their response to COVID-19. Over 3,500 clinicians went...

Total Health: Build a Better Healthcare …

19 - 20 November, 2020. Digital Forum, #REhealthcare. The stage is set for a paradigm shift in healthcare. The opportunity exists to redefine healthcare in a way that transforms patient outcomes...

Telemedicine Saves Chronic Pain Patients…

Patients who saw a pain medicine specialist via telemedicine saved time and money and were highly satisfied with their experience, even before the COVID-19 pandemic, according to a study being...