Clinical Solutions, the leading provider of health-based customer relationship management (CRM) and clinical content solutions, will continue to provide NHS 24's core telephone triage software and decision support content. Clinical Solutions will also continue to provide related services such as technical support, project management, configuration, training and deployment.
Within the current three year contract signed in March 2007, there was an opportunity to extend the partnership if service levels were met. After meeting key objectives, NHS 24 decided to extend the contract for a further two years.
NHS 24 Director of Clinical Development, Dr Christopher Stewart, said: "NHS 24 is playing a key role in providing, by telephone and online, clinical assessment and information services for people who live in Scotland. These NHS 24 services are delivered by working closely with partner NHS Boards across Scotland. During 2009, the H1N1 Pandemic provided challenges for all of the NHS in Scotland. As part of NHS Scotland, NHS 24 had a key role to play. Absolutely critical for us in NHS 24, is the need for robust and resilient systems to facilitate the delivery of the safe, effective and efficient services we provide.
"Clinical Solutions remains a key supplier and strategic partner for NHS 24, providing an essential front-line software application which is utilised thousands of times per day by NHS 24's healthcare professionals to support the direct delivery of services to our patients."
Xavier Flinois, CEO of Clinical Solutions adds, "We are delighted to have been given the opportunity to continue working with NHS 24 and help them improve access to healthcare for the people of Scotland with technology and expert content."
About Clinical Solutions
Clinical Solutions is a trusted provider of scalable, multi-channel, decision support and expert knowledge solutions, allowing frontline stakeholders to reach out to patients and provide them with a safe but active role in their own care, and a seamless journey through the healthcare system. This means lower costs, lower risks and a higher degree of patient satisfaction.
Clinical Solutions offers a unique combination of capabilities that include all the elements of an integrated solution encompassing clinical content, software applications, managed IT infrastructure and 24/7 support. Clinical Solutions has offices in UK, USA, India and Australia. Customers include: NHS Direct in England and Wales; NHS 24 in Scotland; and urgent and specialist care across the UK, as well as customers in North America, Portugal, Scandinavia, India, Australia, and New Zealand. The clinical algorithms and scripts that power the solutions have been proven in over 60 million clinical transactions. For further information visit: www.csdss.com.