By Shane Tickell, CEO IMS MAXIMS.
A quick question for NHS managers - who would like to see complaints plummet and satisfaction levels increase without any change in care services? I strongly suspect this is possible and part of the reason I raise it is that it feeds into all the issues surrounding electronic patient information.

Healthcare business intelligence specialist Ardentia has introduced an updated version of its Patient Level Costing (PLC) solution, designed to give NHS Trusts greater financial visibility at patient-level, helping to drive out inefficiencies and improve patient experience.

JAC, the UK's leading medicine management systems specialist, has won a contract with Alder Hey Children's NHS Foundation Trust to undertake a trust-wide roll out of its Electronic Prescribing and Medicines Administration (EPMA) system.

Phil Moore has joined Clinical Solutions as Business Manager, bringing a wealth of experience in the health and local government arena. Phil will be responsible for new business development and market opportunities across London, the South East and East of England.

The TF3 consortium has been chosen to provide a Remote Telemonitoring Service to Northern Ireland (RNTI) and during the course of the contract, the managed service will support in excess of 8000 patients.

Broomwell HealthWatch, the leading ECG telemedical service provider, has completed over 130,000 successful ECG interpretations, preventing an estimated 117,000 referrals to hospitals or diagnostic centres since the service started in 2006.

Hitachi Data Systems Corporation, a wholly owned subsidiary of Hitachi, Ltd. (NYSE: HIT), introduced a new solution for healthcare providers to improve clinical decision making and resulting patient care.